See Who and When an Account Was Created

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• See if Payment Processed

  If a payment was processed via Alarmpayments.com>From customer account>Click Correspondence Log>Review items where Action=Apay & the Response Note. *AlarmPay Did Not Update = Complete steps to submit payment were not taken *ACH payments are not ...

• Re-open an Account Closed By Mistake

  From customer account>Highlight date in the Closed Field>Delete date>Click OK>Click YES to Re-Open>Click Recurring Charges>Select the closed RMR >If the payment info remains the same>Click copy Note: To enter a new RMR and payment method>See Our ...

• Undo an Invoice Created from Quotes

  From the customer account, Click Invoice History Highlight and select the invoice Click Quick Credit>Click To Invoice Enter full Pre-Tax amount in the Original Credit field Click Magnifying Glass Next to Credit Category and Select Credit Reason from ...

• See Expiration on Credit Card

  From customer account>Click Recurring Charges>Highlight & select or double click the charge>Under the Billing Method you will find the expiration date for the card on file

• See what my Autopay Date is

  From customer account>Click Recurring Charges>Highlight and select charge on autopay>Review date in "Post On" field