See if Payment Processed

See if Payment Processed

If a payment was processed via Alarmpayments.com>From customer account>Click Correspondence Log>Review items where Action=Apay & the Response Note. *AlarmPay Did Not Update = Complete steps to submit payment were not taken *ACH payments are not immediately posted as approved or declined *CC payments will state approved or declined
    • Related Articles

    • Make a Payment via AlarmPayments.com

      This guide provides instructions for processing a one-time payment through the AlarmPayments.com portal. There are two primary ways to access the portal: directly from a customer's account in Cornerstone or by visiting the website. Method 1: ...
    • Void a Duplicate Payment

      Please contact Cornerstone at 847-405-9517 x1 to request a payment be voided.
    • Post a Payment

      How Do I Post a Payment? Here's a step-by-step guide on how to post payments received in your office. There are two main methods depending on whether the payment is for a single invoice or multiple invoices. Method 1: Posting a Payment to a Single ...
    • Post one Payment to two Accounts

      If accounts are RELATED: Click Payments Icon>Click the magnifying glass>Search & select customer>Tag accounts/invoices>Click 'Apply Payment to Tagged Invoices' If accounts are NOT RELATED: From customer account>Click Invoice History>Highlight the 1st ...
    • Apply an Over Payment to an Account

      If the customer has an open balance but overpaid>From customer account>Click Invoice History>Highlight & select Invoice>Click Payments>Enter FULL payment amount>Click OK to apply>Click Apply Payment>Check the Invoice>Select 'Apply Payment to Tagged ...