Related Articles
Pay an Invoice for Current Day When Autopayment Has Posted
From customer account>Click Invoice History>Highlight and select invoice with future autopay date>Click payments>Highlight the $ amount field>Delete>Click OK>Click yes to clear rest of fields>Click yes to customer still owes>Process payment via ...
Find Out Why there Is a Future Pay Date on Invoice
If an account is on autopay, the invoice will show a future posted PAID invoice in the invoice history. From customer account>Click Invoice History>Highlight and select or double click invoice>Click Payments to review details
See if Payment Processed
If a payment was processed via Alarmpayments.com>From customer account>Click Correspondence Log>Review items where Action=Apay & the Response Note. *AlarmPay Did Not Update = Complete steps to submit payment were not taken *ACH payments are not ...
Post one Payment to two Accounts
If accounts are RELATED: Click Payments Icon>Click the magnifying glass>Search & select customer>Tag accounts/invoices>Click 'Apply Payment to Tagged Invoices' If accounts are NOT RELATED: From customer account>Click Invoice History>Highlight the 1st ...
Post Payments On Related Accounts
Click on Payments Icon>Click Post Payments>Enter account number or click the magnifying glass to search>Click OK>Check the boxes for invoices to post>Click "Apply Payment to Tagged Invoices">System will autofill amount field with sum of all invoices ...