This guide provides instructions for processing a one-time payment through the AlarmPayments.com portal. There are two primary ways to access the portal: directly from a customer's account in Cornerstone or by visiting the website.
Use these steps when you are processing a payment on behalf of a customer.
Find the Account:
Click the Customer Icon from the main screen.
Search for and select the correct customer account to open their profile.
Launch the Payment Portal:
Click the Alarm Pay Icon within the customer's account. This will securely launch the AlarmPayments.com portal.
Once the portal loads, click the Make Payment button.
Complete the Payment:
Review the list of open invoices. Uncheck any invoices that should not be included in this payment.
Scroll down and choose the applicable payment method (e.g., Credit Card, eCheck/ACH).
Add the required payment information into the fields provided.
Click Continue.
Review the payment details for accuracy, then check the box to agree to the Online Payment Agreement.
Click Confirm Payment.
Finally, click Submit to process the transaction.
Please Note: If paying by credit card, you will see an immediate Approval or Denial message on the screen after you click Submit.
Use these steps when guiding a customer to pay their own bill, or if you are paying outside of Cornerstone.
Access the Portal:
Open a web browser and go to Alarmpayments.com.
Enter the Customer Number and the billing Site Zip Code.
Click Next.
Follow the Payment Steps:
Once logged in, the process is the same as above. The customer will need to:
Click Make Payment.
Review their invoices and uncheck any they do not wish to pay.
Select a payment method and enter their information.
Click Continue, agree to the terms, and click Confirm Payment to finalize the transaction.