Issue Refund Via Cornerstone
From customer account>Click Invoice History>Highlight the Invoice>Click REFUND>Add details to support note
*If pop-up occurs notifying you that the refund must be processed from your office, Cornerstone never received those funds and cannot return them. We recommend you cut a check to your customer and REMOVE the payment on the invoice.
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Request A Refund From A Credit
From customer account> Click Support Notes>Open the Original Note That was Set for Credit>Click Time/Date Stamp>Type request to issue refund>Set Call Status as "To Corner">Set Disposition to "Open"
Refund On A Closed Account
From customer account>Click Invoice History>Highlight Invoice to be Refunded>Click "Refund" in ToolBar>Click "Yes" to Pop Up>Click Ok>Support Note appears>Add reason for Refund>Click Ok to Save
Re-install Cornerstone
Please contact Cornerstone so we may provide you with an RDP download.
See if Customer Paid Through Cornerstone
If the customer paid via alarmpayments.com>Click Invoice History>Check for a blue "A" for a pending transaction (pending still) If the customer paid via check>Click Reports>Click Financial Tab>Select>Check Ledger>Enter Date Range>Enter Check ...
What Time Does Cornerstone Generate Invoices
If the date Cornerstone generates your invoices falls on a week day, invoices are generated in the evening after 7 PM CST. If the date falls on a weekend, invoices are generated in the morning, prior to 9 AM CST.