Post one Payment to two Accounts
If accounts are RELATED: Click Payments Icon>Click the magnifying glass>Search & select customer>Tag accounts/invoices>Click 'Apply Payment to Tagged Invoices'
If accounts are NOT RELATED: From customer account>Click Invoice History>Highlight the 1st invoice to be paid>Click Payments>Enter the FULL amount of the payment>Click Apply ( the overpayment will create a credit). Click Credit History>Highlight and select credit>Click the magnifying glass>Search and select account>Click OK. Go to the other account>follow the same steps to apply payment.
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Post Payments On Related Accounts
Click on Payments Icon>Click Post Payments>Enter account number or click the magnifying glass to search>Click OK>Check the boxes for invoices to post>Click "Apply Payment to Tagged Invoices">System will autofill amount field with sum of all invoices ...
Master Feeders Vs Related Accounts
Master/Feeder relationships consolidate multiple accounts with recurring charges into a single invoice. Individual accounts are identified on the 'master' invoice by name or address. For setup instructions, refer to our article HERE. Related accounts ...
Apply an Over Payment to an Account
If the customer has an open balance but overpaid>From customer account>Click Invoice History>Highlight & select Invoice>Click Payments>Enter FULL payment amount>Click OK to apply>Click Apply Payment>Check the Invoice>Select 'Apply Payment to Tagged ...
Update Correct Post Date
For Future Invoices: From customer account>Click Recurring Charges>Highlight and select charge on autopay>Review date in "Post On" field>Select appropriate date>Click OK to save. For Current Invoices posted as paid but NOT processed/debited: Follow ...
Void a Duplicate Payment
Please contact Cornerstone at 847-405-9517 x1 to request a payment be voided.