Review Recap Fees and their Details

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• Turn off Late Fees

  From customer account>Click Invoice History>Highlight the invoice>Click Change Late Fee> Enter $0>Click OK. Note: If late fee is set to yes on account, the late fee may re-generate on the invoice. To avoid this, toggle the account to Late Fee = NO, ...

• Remove Late Fees

  From customer account>Click Invoice History>Highlight the invoice>Click Change Late Fee> Enter $0>Click OK. Note: If late fee is set to yes on account, the late fee may re-generate on the invoice. To avoid this, toggle the account to Late Fee = NO, ...

• Review Customer Equipment From App

  From the Ticket: Click the Kabob(3 Dots)> Click Equipment List If no Ticket: Navigate to the Customer List>Open Customer>Click the Kabob(3 Dots)> Click Equipment List

• Find Out How Much Chargebacks Are

  The fees for a chargeback will appear on your month-end recap. You can view the report, with proper access, by clicking on Reports>Click Monthly Reports>Select and View the month in question>See Fee Section on Recap

• Find out when I am Refunded

  From customer account>Support Log>Highlight and select or double click>Review support note listing details of refund..