View Payment Info on Closed Account
From customer account>Click Recurring Charges>Highlight and select the charge>Click View>If autopay, click the pen icon to view full data>Click cancel to escape.
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Re-open an Account Closed By Mistake
From customer account>Highlight date in the Closed Field>Delete date>Click OK>Click YES to Re-Open>Click Recurring Charges>Select the closed RMR >If the payment info remains the same>Click copy Note: To enter a new RMR and payment method>See Our ...
Apply an Over Payment to an Account
If the customer has an open balance but overpaid>From customer account>Click Invoice History>Highlight & select Invoice>Click Payments>Enter FULL payment amount>Click OK to apply>Click Apply Payment>Check the Invoice>Select 'Apply Payment to Tagged ...
See if Payment Processed
If a payment was processed via Alarmpayments.com>From customer account>Click Correspondence Log>Review items where Action=Apay & the Response Note. *AlarmPay Did Not Update = Complete steps to submit payment were not taken *ACH payments are not ...
Refund On A Closed Account
From customer account>Click Invoice History>Highlight Invoice to be Refunded>Click "Refund" in ToolBar>Click "Yes" to Pop Up>Click Ok>Support Note appears>Add reason for Refund>Click Ok to Save
Post one Payment to two Accounts
If accounts are RELATED: Click Payments Icon>Click the magnifying glass>Search & select customer>Tag accounts/invoices>Click 'Apply Payment to Tagged Invoices' If accounts are NOT RELATED: From customer account>Click Invoice History>Highlight the 1st ...