View Payment Info on Closed Account

View Payment Info on Closed Account

From customer account>Click Recurring Charges>Highlight and select the charge>Click View>If autopay, click the pen icon to view full data>Click cancel to escape.

    • Related Articles

    • Re-open an Account Closed By Mistake

      From customer account>Highlight date in the Closed Field>Delete date>Click OK>Click YES to Re-Open>Click Recurring Charges>Select the closed RMR >If the payment info remains the same>Click copy Note: To enter a new RMR and payment method>See Our ...

    • Post a Payment

      How Do I Post a Payment? Here's a step-by-step guide on how to post payments received in your office. There are two main methods depending on whether the payment is for a single invoice or multiple invoices. Method 1: Posting a Payment to a Single ...

    • Make a Payment via AlarmPayments.com

      This guide provides instructions for processing a one-time payment through the AlarmPayments.com portal. There are two primary ways to access the portal: directly from a customer's account in Cornerstone or by visiting the website. Method 1: ...

    • Apply an Over Payment to an Account

      If the customer has an open balance but overpaid>From customer account>Click Invoice History>Highlight & select Invoice>Click Payments>Enter FULL payment amount>Click OK to apply>Click Apply Payment>Check the Invoice>Select 'Apply Payment to Tagged ...

    • See if Payment Processed

      If a payment was processed via Alarmpayments.com>From customer account>Click Correspondence Log>Review items where Action=Apay & the Response Note. *AlarmPay Did Not Update = Complete steps to submit payment were not taken *ACH payments are not ...