Related Articles
Remove RMR
From customer account>Click Recurring Charges>Highlight & select or double click the charge>Enter a date in the Stop Date field>Click OK to save
Implement a Rate Increase
Please contact Cornerstone as we have a utility that mass increases RMR based on your defined filters.
Re-open an Account Closed By Mistake
From customer account>Highlight date in the Closed Field>Delete date>Click OK>Click YES to Re-Open>Click Recurring Charges>Select the closed RMR >If the payment info remains the same>Click copy Note: To enter a new RMR and payment method>See Our ...
Use Recurring Research tool
You can access Recurring Research via Customer List Icon>Recurring Research or the Reports Icon>Recurring Research. This tool provides a deep dive into your customers' recurring charges and allows you to filter on a multitude of fields. One of the ...
Why "Dealer" In a M/F Account Showed $0 Dollars When the Invoices Show Money on them
Master accounts will have a DEALER charge set to $0 as this is how the software knows to pull the correlating feeder RMR. Please do not stop date or attempt to remove the DEALER charge. For further questions on master feeders, please contact us at ...