Use Recurring Research tool

Use Recurring Research tool

You can access Recurring Research via Customer List Icon>Recurring Research or the Reports Icon>Recurring Research. This tool provides a deep dive into your customers' recurring charges and allows you to filter on a multitude of fields. One of the most common reasons customers use this tool is to identify RMR set to billing method = Printer as a means to flag and contact their customers to encourage them to sign up for autopay. Another common search is to review upcoming RMR increases via the "Next Increase" date range fields. Upon selecting or entering the data you'd like to review>Click Refresh>This provides the desired list based on your filters.
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    • Setup Recurring Charge Table

      To setup your recurring charge table, navigate to the Setup Wizard>Recurring Charges tab>Setup Recurring Charge Table. To create a new charge, click Insert. To edit an existing charge, highlight the charge and click Change.
    • Create New Recurring Charge

      If you have admin permissions: Click File>Setup Wizard>Recurring Charges>Setup Recurring Charge Table>Click Insert>Enter Code & description>Select magnifying glass for GL Code>Select or Insert proper GL>Enter applicable defaults>Enter TAX yes or ...
    • Move Recurring Charge

      From the customer account, go to the recurring charges. Highlight & select the charge. Click the magnifying glass next to Account>Click Yes Search & select the correct account>Click OK to move the charge.
    • Prorate a Recurring Charge

      From customer account>Click Recurring Charges>Click Insert>Click the magnifying glass to select an RMR code>Select or Insert Code>Select Billing Cycle>Next Date will Auto-Populate>Enter Pre-Tax Amount>Select Y to Pro-rate>Add Pro-ration date in ...
    • Remove Recurring Billings

      From customer account>Click Recurring Charges>Highlight and select the charge(s)>Click the calendar for the Stop Date>Enter Date>Click OK>Click OK to save. Note: If you enter a stop date greater than or equal to the current Next Date, Cornerstone ...