Refund
Find out when I am Refunded
From customer account>Support Log>Highlight and select or double click>Review support note listing details of refund..
Issue Refund Via Cornerstone
From customer account>Click Invoice History>Highlight the Invoice>Click REFUND>Add details to support note *If pop-up occurs notifying you that the refund must be processed from your office, Cornerstone never received those funds and cannot return ...
Refund On A Closed Account
From customer account>Click Invoice History>Highlight Invoice to be Refunded>Click "Refund" in ToolBar>Click "Yes" to Pop Up>Click Ok>Support Note appears>Add reason for Refund>Click Ok to Save