Handle Support Notes For Suppression Emails
Bounce-Perm Support Note: Contact your customer for a valid Email address
Bounce-Trans Support Note: Contact your customer to verify address is correct. Out of office Replies sometimes cause a delay in the delivery resulting in a transient bounce when the email is correct and receiving messages. For more information please Call Cornerstone
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Fix Suppressed Emails
From customer account>Click Support Note>Click Insert>Leave a support note with the email address in question. Cornerstone will follow up to remove the email from our AWS suppression list.
Request A Refund From A Credit
From customer account> Click Support Notes>Open the Original Note That was Set for Credit>Click Time/Date Stamp>Type request to issue refund>Set Call Status as "To Corner">Set Disposition to "Open"
Send An Account To Collections
If you Have an Exisiting Account With ARM Solutions, Click Support Notes from the Customer Record>Click Insert> Click Date Time Stamp>Enter Message in Notes Field "Please send account to ARM Phase 1"Or "Please send account to ARM Phase 2">Click OK to ...
Find out when I am Refunded
From customer account>Support Log>Highlight and select or double click>Review support note listing details of refund..
Suppress Part Ids From The Invoice
For Global Suppression Please Contact Cornerstone. To Suppress an Individual Invoice: From customer account>Click Invoice History>Highlight and select invoice>Check Box "Suppress Detailed Amts" Bottom Left of Invoice