Update Correct Post Date

Update Correct Post Date

For Future Invoices: From customer account>Click Recurring Charges>Highlight and select charge on autopay>Review date in "Post On" field>Select appropriate date>Click OK to save. For Current Invoices posted as paid but NOT processed/debited: Follow the above steps, then>Click Invoice History>Highlight the invoice with the future paid posting>Select>Click Payments>Highlight $ amount>Delete>Click YES to clear all fields>Click OK>Click OK customer still owes>Highlight the invoice>Click AUTOPAY icon>Click OK to slide the invoice into the autopay file
    • Related Articles

    • Change Next Bill Date

      From customer account>Click Recurring Charges Tab>Highlight and double click or select the charge>Update the Next Date Field>Click OK to save
    • See what my Autopay Date is

      From customer account>Click Recurring Charges>Highlight and select charge on autopay>Review date in "Post On" field
    • Update Current Invoice and Autopay

      Add Autopay to Account: From customer account>Click Recurring Charges>Highlight and select charge>Click Billing Method dropdown>Select autopay type>Enter information>Review date in "Post On" field>Select appropriate date>Click OK to save. Note: If ...
    • Post Payments On Related Accounts

      Click on Payments Icon>Click Post Payments>Enter account number or click the magnifying glass to search>Click OK>Check the boxes for invoices to post>Click "Apply Payment to Tagged Invoices">System will autofill amount field with sum of all invoices ...
    • Why Does an Invoice Show Paid Before the Payment Post Date

      If an account is on autopay, the invoice will show a future posted PAID invoice in the invoice history. From customer account>Click Invoice History>Highlight and select or double click invoice>Click Payments to review details