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Close a Customer Account
This guide will walk you through the process of closing a customer account in your system. Following these steps ensures that future billing is stopped correctly. Step-by-Step Instructions: Navigate to the Customer's Account: Begin by clicking on the ...
Set Up Feeder Account
Master/Feeder relationships consolidate multiple accounts with recurring charges into a single invoice. Individual accounts are identified on the 'master' invoice by name or address. From customer account>Click Recurring Charges>Click Insert. Click ...
Send An Account To Collections
If you Have an Exisiting Account With ARM Solutions, Click Support Notes from the Customer Record>Click Insert> Click Date Time Stamp>Enter Message in Notes Field "Please send account to ARM Phase 1"Or "Please send account to ARM Phase 2">Click OK to ...
Re-Open a Cancelled Account
This guide will walk you through the process of reopening a previously closed customer account in your system. Please follow the steps carefully to ensure the account is reactivated correctly and future billing is accurate. Step-by-Step Instructions: ...
Refund On A Closed Account
From customer account>Click Invoice History>Highlight Invoice to be Refunded>Click "Refund" in ToolBar>Click "Yes" to Pop Up>Click Ok>Support Note appears>Add reason for Refund>Click Ok to Save