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Set Up Feeder Account
Master/Feeder relationships consolidate multiple accounts with recurring charges into a single invoice. Individual accounts are identified on the 'master' invoice by name or address. From customer account>Click Recurring Charges>Click Insert. Click ...
Re-Open a Cancelled Account
Click Customer Icon>Search and select the closed account>Highlight the closed date>Delete>Click OK>Click YES when prompted "…reopen this account?">Click OK>Go back into the account & create the recurring charges for future invoicing
Send An Account To Collections
If you Have an Exisiting Account With ARM Solutions, Click Support Notes from the Customer Record>Click Insert> Click Date Time Stamp>Enter Message in Notes Field "Please send account to ARM Phase 1"Or "Please send account to ARM Phase 2">Click OK to ...
Refund On A Closed Account
From customer account>Click Invoice History>Highlight Invoice to be Refunded>Click "Refund" in ToolBar>Click "Yes" to Pop Up>Click Ok>Support Note appears>Add reason for Refund>Click Ok to Save
View Payment Info on Closed Account
From customer account>Click Recurring Charges>Highlight and select the charge>Click View>If autopay, click the pen icon to view full data>Click cancel to escape.